Hospitality & travel
A front desk that never goes off shift
Hotels, resorts and restaurants take bookings at all hours and from guests who speak many languages. A ring24 agent answers every call, handles the routine questions and books the reservation, so your staff can focus on the guests in front of them.
Hospitality & travel
Press play · pre-recorded sample · synthetic voice
The challenge
Guests call to check availability, ask about rates, confirm a booking or request a late check-out. Many of those calls arrive late at night, at peak check-in or while the front desk is serving someone else.
Travel brings languages together. International guests expect English, domestic visitors may prefer Hindi, Bengali or Tamil, and local suppliers may want something else again.
A missed call is a missed booking. Many travellers will simply move on to the next property.
How ring24 helps
- 01
Always answers, always polite
Your property sounds consistent and welcoming whether it is noon or 2 a.m.
- 02
Handles the routine
Room types, rates, facilities, timings, directions and cancellation policy are answered from the information you provide.
- 03
Takes the booking
The agent checks availability through your booking system, records the guest's details and sends a confirmation.
- 04
Keeps guests informed
Pre-arrival calls confirm arrival time and special requests. Post-stay calls collect quick feedback.
- 05
Passes on special requests
Anniversaries, dietary needs and accessibility requests are noted and shared with the right team.
A room enquiry
An illustrative call, shown here in English. Your agent speaks the caller’s own language.
- AgentGood evening, welcome to Heritage Grand. How may I help you?
- CallerDo you have a double room available for this weekend?
- AgentYes, a deluxe double room is available from Friday to Sunday at 6,800 rupees a night, with breakfast. Would you like me to book it?
- CallerYes, please book it.
- AgentYour room is booked. I have sent the confirmation to your phone. We look forward to welcoming you.
What your agent can do
- Check room or table availability and rates
- Create, change and cancel reservations
- Send confirmations, directions and pre-arrival details
- Collect post-stay feedback
- Log special requests for your team
What to measure
Because every call is recorded, transcribed and tagged with an outcome, you can track the numbers that matter to your team:
- Calls answered outside front-desk hours
- Direct bookings captured by phone
- Front-desk time freed for in-person guests
- Guest feedback scores after calls
Hear it for yourself
Listen to sample calls from ring24 voice agents in several Indian languages, with live captions.
